On 17th September 2006, there was an incident involving Air Asia flight AK6315, PEN-KUL, 14:55pm.
Mainly there were 2 issues:
1) Rude and unprofessional customer service
2) Inconsistency and misrepresentation in the execution of hand luggage policy
We encountered very rude and ill-trained ground crew, and were also subjected to discriminatory actions from Air Asia regarding our fragile luggage. There seemed to be inconsistencies and no communication among all their operating departments, from the customer service hotline to their operations crew.
In our letter of complaint, we mentioned that subsequent action will be taken if we do not receive a satisfactory response from them. And while there was a response, it was hardly satisfactory.
Therefore, the next step will be to go public with this.
The details will be uploaded shortly.
Monday, September 25, 2006
Air Asia X-(
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2 comments:
...ooo this is gonna be interesting...
i oredy uploaded the original letter of complaint and the very unsatisfactory reply from Air Asia.
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