The writer of this letter has very valid grouses against Air Asia, particularly in terms of staff attitude and flight delay handling. In fact, I believe Air Asia should properly retrain their ground staff in basic customer service, courtesy and interpersonal communication. As for their cabin crew, I have no complains.
However, the writer then links the shortcomings of the LCCT to Air Asia, where I believe that this is not valid. In the first place, Air Asia never asked to operate out of LCCT. They would have been happy to operate out of KLIA (if not for the ridiculously high operating charges and constant pressure from the airport authorities). In fact, they actually asked to operate out of the old Subang Airport, but was given all sorts of excuses that prevented them from doing so. (Ironically, Fireflyz now operates out of Subang Airport with no restraints!)
Anyway, LCCT management is not synonymous with Air Asia management. LCCT is operated by Malaysia Airports Berhad (MAB) and so any complaints about "crowded, uncomfortably hot and stuffy terminal" and "used toilet paper all over the floor" should be directed against MAB, and not Air Asia.
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